Claims Procedure

In the event of a claim, the Insured and/or the appointed Executor and/or family of insured and/or the Credit Provider must contact Kepler Risk Services to obtain a claim form or the claim form can be downloaded from our website.

Upon receipt of the completed claim form, subject to the claim notification period, we will register the claim in the claim register and issue a claim number to the claim applicant.

During the claim assessment process, we will perform the following:

1. Confirm that the claim relate to an active policy;
2. Confirm that all insurance premiums are paid to date;
3. Verify and assess details as contained in the claim notification;
4. Confirm of the claim value to the statement of account from the Credit Provider;
5. Confirm that the claim arouse during the contract period;
6. Confirm the applicant’s or credit provider’s banking details (Whichever is applicable).

Specific exclusions

Insurance cover under the policy will end and no further benefit will be payable, as soon as any one of the following occurs:

1. A benefit is paid in respect of death or total permanent disability;
2. Monthly premiums are not paid when they become due and payable;
3. A claim event occurs outside of the initial contracted period with the credit provider (as indicated in the credit agreement);
4. The credit agreement with the credit provider is settled.

Claim notification period

The Insured or claim applicant must submit to Kepler Risk Services, the full details in writing of the claim as soon as reasonably possible up to a maximum of 120 (one hundred and twenty) days from the date of the event giving rise to the claim.

Claim contact details

Claims must be notified to Kepler Risk Services at the following numbers/addresses as soon as they become known.
Claim Number: 012 649 4550
Fax Number: 086 658 9878
Email: info@kepler.co.za

Claim forms

• Death Benefit Claim form
• Disability Claim form
• Retrenchment Claim form
• Funeral Claim form